Furniture shop in Bulgaria
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Frequently Asked Questions:

1. How can an order be placed?
2. How can I check on order status?
3. What are the discounts available?
4. Is VAT included in the price?
5. What types of payment are accepted?
6. Is assembly available?
7. Do I need a password or registration to shop at your site?
8. Can I return a product after it is delivered? What is the Warranty policy?
9. How long will it take to receive the ordered products?
10. Do you deliver international orders?
11. How much does delivery cost?
12. How are the orders delivered?
13. Is delivery by a particular date possible?
14. Do you offer inside delivery or assembly?
15. What happens if something arrives damaged?
16. Can I cancel my order?

Answers:

1. How can an order be placed?
We want you to feel comfortable browsing our shop and placing your order. Find the product you wish to purchase. Choose from the "drop down menu" exactly which sample you want and add the product to your shopping cart by pressing the "add to cart" button. You will be then brought to your shopping cart where you can change quantity and delete products. At that point you can either continue shopping or proceed to check out. To proceed your order you will be required to f ill out all the requested information and submit it to us. We will then contact you to arrange all details concerning payment and delivery.
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2. How can I check on order status?
To check on your order send us an e -mail or call us at +359 887 558343 Monday through Friday 9 a.m. to 6 p.m. CET
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3. What are the discounts available?
We give discounts on large orders of 8 ,000 EUR or more. Call or e -mail us for a quote. Discounts are applied when we receive and process the order.
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4. Is VAT included in the price?
Yes, all prices include VAT.
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5. What types of payment are accepted?
A 50% upfront payment is required by bank-to-bank wire transfer. The second half is C.O.D. payable. We do not accept a 100% C.O.D. (Collect on Delivery) payment.
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6. Is assembly available?
Yes, every item of your order will be carefully taken into your house, assembled, placed where you prefer, and any packaging material will beremoved. Our representative will be supervising this process. You will not be charged for this service.
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7. Do I need a password or registration to shop at your site?
No, you can order without a password. Neither a registration is required. You will be prompted to fill your contact information and some delivery details before proceeding your order. That's it.
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8. Can I return a product after it is delivered? What is the Warranty policy?
No, you can only return a product at the time of the deliveryor prior to delivery. All shipments are inspected before leaving our warehouse. Our shop warrants all of our products to be free from defects in material and workmanship at delivery . Only in the event that something is damaged during transit or manufactured defective, we will accept any  merchandise for replacement, but we must be notified as soon as you receive your merchandise . Our responsibility is limited to reasonable repair of the product, or to replacement if the product cannot reasonably be repaired.
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9. How long will it take to receive the ordered products?
Shipping times vary depending on the manufacturer and the kind of furniture you have ordered. The delivery times are quoted for all our products on the product page. Ready to assemble furniture and all articles in stock are delivered fast, 1 to 2 weeks. Furniture that is made to order (upholstery furniture for example) takes longer, 2 to 4 weeks.
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10. Do you deliver international orders?
No, we deliver only to addresses within Bulgaria .
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11. How much does delivery cost?
Delivery is free of charge for Varna . For all other cases a delivery fee will apply depending on your proximity to Varna and on the amount of your order. It varies from 0,21 EUR to 0,63 EUR per km.
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12. How are the orders delivered?
All orders are delivered by our own trucks. The whole process is supervised by our representative. Please make sure every piece of furniture is not damaged (and no other defect occur) at delivery. If so, please report to our representative. Small items may be shipped by common carrier if preliminary agreement with the customer is in existence.
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13. Is delivery by a particular date possible?
Yes, delivery by a particular date is possible. We can even arrange an approximate hour or part of the day that is convenient for you. No additional charge will apply for this service.
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14. Do you offer inside delivery or assembly?
Yes, in all cases your furniture will be carefully taken inside your home and assembled/mounted by professionals. The process will be supervised by our representative. This service is free of charge (included in the price).
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15. What happens if something arrives damaged?
We strive to carry quality brands and deliver your new furniture in perfect condition. But if you receive your furniture with any obvious damage on it, please report the damage to our representative at the time of the deliveryand we will replace the pieces you need as soon as possible . We do not take any responsibility for damages reported after that.
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16. Can I cancel my order?
If we are able to cancel your order before it is produced, there is not a charge for the cancellation. Otherwise a 25% cancellation fee will apply. If you cancel your order at delivery, you will be charged for all inbound and outbound delivery costs in addition to the 25% cancellation fee . These charges will be deducted from your refund.
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